Shipping Rate 15€ Per Item

Company Contacts Phone 02-76021708 [MON-FRI: 9.30-12:30] ll

Information Notice on the right of withdrawal and return of faulty and non-conforming goods

According to the current regulations, the Customer (when he can be defined as Consumer according to the legislative decree, named as "Consumer regulations") has the right to withdraw from the purchase agreement without providing any explanation and without any penalty or obligation, within 14 (fourteen) business days from the date of delivery of the merchandise.

The right of withdrawal must be exercised, on pain of forfeiture, by sending a mail by this address: resi@corsoromaoutlet.com within 14 (fourteen) business days from the delivery of the merchandise.

 

INSTRUCTION TO GIVE BACK A PACKAGE

 

For customers registered on the site:

1)     The return must be made within 14 days from delivery date of the goods;

2)     Make sure that the products are perfectly intact (accompanied by the original packaging);

3)     Access the account;

4)     Go to the “my orders” section and click “make”;

5)     Complete the mandatory information that will be requested;

6)     If the customer has paid the order by bank transfer or on delivery he must provide the name of the account holder and the IBAN. If he has paid by card he will be credited the amount paid on the credit card.

7)     At the end of the operation under "My return requests" the customer will see the status of his request;

 

 

In case of DEFECTED GOODS:

1)     Access the Account;

2)     Go to the "My orders" section and click on "Make";

3)     Complete the mandatory information that will be requested;

4)      Attach the images that attest to the defect by email.

 

For unregistered customers:

1)     The return must be made within 14 days from the delivery date of the goods;

2)     Make sure that the products are perfectly intact (accompanied by the original packaging and all the tags attached);

3)      Send a return request to the address resi@corsoromaoutlet.com with the number of the order and the codes of products you want to return

4)      If you choose the refund option by bank transfer, indicate the current account holder and the IBAN in the email;

 

At the end of the Corso Roma Outlet transaction, you will receive a reply as soon as possible (the service is active from Monday to Friday from 9.30 to 12.30) and we will inform you about the status of your request.

 

In case of DEFECTED GOODS:

1)     Send a return request to the address resi@corsoromaoutlet.com and attach some photos showing the defect;

2)     Specify in the e-mail the order number and the item code

3)     If you choose the refund by bank transfer indicate the current account holder and the IBAN in the email;

 

At the end of the Corso Roma Outlet transaction, you will receive a reply as soon as possible (the service is available from Monday to Friday from 9.30 to 12.30) and we will inform you about the status of your request.

 

 

In case of REQUEST FOR REFUND:

 

1)     Send the parcel at your own expense to the address: TBN SRL VIA DELL'AVIAZIONE 2 - 12040 CERVERE (CN). Cash on delivery parcels will not be accepted. Attach the shipping address and order number to the package.

2)     Once the items returned, the integrity of the products will be verified and checked, then Corso Roma Outlet will make the refund within 14 days of delivery of the package.

 


 


All returned items (which must be intact and shipped inside the original package) must be authorized by TBN SRL, will refund, within 15 business days from the delivery, the original price paid by withholding, where necessary, the shipping costs that will be charged to the Customer.

The right of withdrawal will not apply to used or dameged items.

The right of withdrawal will not apply to Customers who cannot be defined as "Consumers" (according to the above mentioned legislative Decree 2005/2006), in other words to Customers whose purchase has been processed for a business aim and that have provided a VAT numer and therefore requested an invoice.
The right of withdrawal is then excluded in the following case: 

- Complimentary items.